The consumer services field encompasses businesses that provide goods and services directly to consumers. It can include retail stores, restaurants, and service-based businesses such as hair salons, auto repair shops, and home repair services.
According to Dun and Bradstreet, there are approximately 455,000 consumer services companies in the United States, and they generated a combined annual revenue of about $300 billion in 2015.
What Is the Consumer Services Field?
The consumer services field refers to the industry that provides services directly to individual consumers. This can include businesses like retail stores, restaurants, beauty salons, home repair services, and more.
Furthermore, the objective of companies in this field is to meet the demands of consumers by offering products or services they are willing to buy.
What Are the Types of Consumer Services Companies?
There are several types of consumer services companies, including:
- Retail: companies that sell goods directly to consumers, such as department stores, clothing stores, and electronic stores.
- Hospitality: companies that provide lodging, food, and other services to travelers, such as hotels, motels, and restaurants.
- Health care: companies that provide medical services to patients, such as hospitals, clinics, and nursing homes.
- Personal services: companies that provide services to individuals, such as hair salons, spas, and fitness centers.
- Home services: companies that provide services to homeowners, such as cleaning, landscaping, and home repair.
- Financial services: companies that provide financial services to consumers, such as banks, credit unions, and investment firms.
- Transportation: companies that provide transportation services to consumers, such as airlines, car rental agencies, and taxi companies.
- Digital services: companies that provide digital services to consumers, such as streaming platforms, e-commerce, and social media platforms.
What companies are in the consumer service field?
The companies in the consumer services field include:
- Uber Eats
Size: 1,468,000 employees
Amazon is a multinational technology company in Seattle, Washington. The company provides consumer services, including online shopping for books, electronics, clothing, home goods, and streaming. They also offer cloud computing services, etc. Furthermore, Amazon has its line of consumer electronics, such as the Kindle e-reader and Echo smart speaker.
Size: 2,300,000 employees
Walmart is a retail company that operates a chain of supermarkets, discount department stores, and grocery stores. The company offers a wide range of products, including clothing, electronics, household goods, and groceries. They also provide services, such as financial services and pharmacy services. Walmart is one of the largest retailers in the world and has a significant presence in the consumer services field.
Size: 200,000 employees
McDonald’s is a fast-food restaurant chain that operates locations around the world. The company is known for its burgers, fries, etc. MacDonald’s also offers different breakfast items, desserts, and beverages. Furthermore, McDonald’s is one of the most popular fast-food chains in the world, with over 37,000 locations in more than 100 countries.
Size: 3000 employees
Uber is a technology company that offers transportation services through its mobile application. The company’s primary service is UberX, which allows users to request a ride from a nearby driver using their smartphone. Uber also offers other services like UberPOOL and UberEATS. Uber is a major player in the consumer services industry, particularly ride-hailing.
Size: 11000 employees
Netflix is a leading provider of streaming entertainment services. They offer a wide variety of movies, TV shows, and original content to subscribers worldwide. Founded in 1997, the company began as a DVD-by-mail service but quickly transitioned to streaming as technology advanced. Today, Netflix has over 208 million paid subscribers in over 190 countries. Furthermore, it’s a subscription-based service with different tiers of membership that offer varying levels of access to content.
Size: 8000 employees
Airbnb is an online marketplace and hospitality service that allows people to lease or rent short-term lodgings, such as vacation and apartment rentals, homestays, hostel beds, or rooms. The company was founded in 2008 and is one of the most popular vacation rental platforms. It allows hosts to list their properties, and guests can search for and book properties through the Airbnb website or mobile app.
Size: 5000 employees
Spotify is a giant in the consumer services field, providing a user-friendly and dynamic platform for music streaming. The company has redefined how we consume music, allowing us to access a vast library of songs and podcasts from artists worldwide. Founded in 2006, Spotify has its headquarters in Stockholm, Sweden. It is available in over 93 countries and has more than 345 million active users per month.
Size: 50000 employees
Tesla is an American multinational corporation that designs, manufactures, and sells electric vehicles, renewable energy products, and battery energy storage. It was founded in 2003 by Elon Musk to accelerate the world’s transition to sustainable energy.
Tesla’s flagship product is the electric car. The company also manufactures and sells solar panels and solar roofs for energy generation and Powerwall, a rechargeable lithium-ion battery for residential use. Tesla is headquartered in Palo Alto, California, and operates factories and showrooms in many countries worldwide.
Size: 6000 employees
Lyft is a transportation network company that operates a ride-sharing app. The app allows consumers to schedule rides with independent contractor drivers. Lyft was founded in 2012 and is based in San Francisco, California. It is one of the largest ride-sharing companies in the world and operates in the United States and Canada
Size: 10000 employees
Grubhub is a game changer in the consumer services field. It has revolutionized the way people order food from local restaurants. Founded in 2004, the company has quickly become one of the most sought-after food delivery services, thanks to its user-friendly platform and wide selection of restaurants.
Furthermore, the company’s website and mobile app make it simple for customers to search for restaurants based on their location, cuisine, and delivery options. It also partners with more than 300,000 restaurants to offer pickup and delivery services to consumers.
Size: 300000 employees
Instacart is a leading company in the consumer services field. They provide a convenient and efficient grocery delivery service. Founded in 2012, the company has become one of the most popular grocery delivery services in the United States. Furthermore, the company’s website and mobile app make it easy for customers to search for products based on location, dietary restrictions, and personal preferences.
Size: 3000 employees
Zoom is a company that provides video conferencing and online meeting platforms for businesses and individuals. It allows users to connect remotely and collaborate in real time through video, audio, and instant messaging. Individuals and companies use the platform for telecommuting, remote education, and virtual events. Furthermore, Zoom offers services for enterprise clients, such as room and phone systems, and a webinar platform for hosting live events and webinars.
Size: 20,000 employees
DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. The company provides on-demand delivery from restaurants and convenience and grocery stores.
Moreover, DoorDash was founded in 2004 and has grown to become one of the best food delivery services in the United States. The platform also offers a variety of payment options, including the ability to pay with a credit card, PayPal, and Grubhub gift cards.
Size: 2500 employees
Postmates is a company that offers on-demand delivery services for products, including food, groceries, and alcohol. They partner with local merchants and national chains to provide customers with a wide selection of items that can be delivered quickly and efficiently. In addition, the company was established in 2011 in San Francisco, California. They operate in most major cities in the United States and Mexico.
15. Uber Eats
Size: 30000 employees
Uber Eats is a food delivery service. It allows users to order food online from local restaurants through the Uber Eats website or mobile app. The service is available globally, and users can track their food delivery in real-time. Furthermore, Uber Eats offers a platform for restaurants to expand their delivery services and get new customers.
Size: 1000 employees
TaskRabbit is a company that operates in the consumer services field, providing a platform for individuals and businesses to outsource small tasks and errands to a network of “Taskers.” These Taskers are independent contractors who are vetted and background-checked by the company before being allowed to take on tasks.
The company was founded in 2008, and was acquired by IKEA in 2017. TaskRabbit operates in the United States, Canada, and the United Kingdom.
Size: 1000 employees
Handy is a company that provides on-demand handyman services. Customers can use the Handy app or website to schedule appointments for house cleaning, furniture assembly, and general home repairs. The company operates in several cities across the United States and Canada.
Size: 1000 employees
Rover is an online marketplace that connects dog owners with dog sitters and walkers. It allows pet owners to search for and book a wide range of services, such as dog walking, pet sitting, and doggy daycare.
The platform offers a secure way for pet owners to find and book trusted and vetted caregivers for their furry friends. It also provides tools and resources to help sitters and walkers manage and grow their businesses. Rover is based in Seattle, Washington, and is available in thousands of cities across the United States, Canada, and the United Kingdom.
Size: 1200 employees
Fiverr is an online marketplace that connects freelancers with clients who need their services. On the platform, freelancers can get jobs such as writing, graphic design, video editing, programming, etc. Fiverr was founded in 2010 and is based in Tel Aviv, Israel. Customers who can’t hire full-time staff can check the marketplace to find the best freelancers for their projects. Also, freelancers can find new clients on the platform.
Size: 1000 employees
Upwork connects freelancers with businesses and individuals looking to hire them. It is a company in the consumer services field under the freelance services industry. Upwork offers a wide range of services, such as writing, graphic design, programming, etc. Its platform allows clients to post job listings, and freelancers can submit proposals to bid for the job.
Conclusion: What Companies Are In The Consumer Services Field?
Companies in the consumer services field provide goods or services directly to consumers. Examples of industries in this field include retail, hospitality, transportation, and healthcare.
These companies aim to meet the needs and want of their customers and strive to provide a positive experience. They often use marketing and customer service strategies to attract and retain customers.